Carpet cleaning involves more than just moving a wand over your carpet. Before you book your appointment, get to know more about the whole process. From our arrival to waving goodbye to a satisfied customer, here's an infographic to help you learn more about carpet cleaning.
Booking your appointment with USA Clean Master is easy, all you need to do is call 888-396-5195 and get your appointment today!
Technician arrives to house according to appointment time frame. In addition, the technician will call 30 minutes prior of his arrival. They will review the order on file and then go over the house with the owner, checking the different areas and verifying the order on file suits the needs of the customer.
The technician will identify and assess the condition of the carpet. If there are areas that will require extra attention, or items that need to be moved - it will be discussed with the owner. If heavy furniture was not moved prior to appointment, the technician will clean around it or underneath it (if possible).
After the pre-inspection and confirmation of the owner to start the job, our technician will start cleaning the areas according to order. The first run is to take out dirt, break it down and make sure it will get out with the cleaning later.
Deodorizing or sanitizing might be required in certain cases, like pet odor or pet stains. This is a procedure recommended if your family suffers from allergies or you suspect bacteria growth in your carpets.
USA Clean Master uses Hot Water Extraction technique, which enters deep into the carpet and extracts all the dirt, dust and contaminants. The steam will refresh the fibers of your carpets and rugs, and the extraction will vacuum away any residue leaving your carpets and upholstery fresher.
If the hot water extraction hasn't removed any of the stains in your house, we would recommend stain removal treatment. In some cases, the stain will come out easy, and sometimes it will require deep cleaning or special treatment.
A protector (such as Scotchgard™) is not always required, but if your carpets and furniture are in good shape, you may want to apply a protector and keep them that way. A protector helps to prevent stains and also decreases the amount of dust accumulated in fabrics, improving the efficiency of vacuuming.
After all is clean and done, our technician will go with you through your home and the areas that got cleaned. During this review they will show you what was cleaned, which stains and spots they treated, and guide you how to keep this "like new" condition. If you have any comments or questions, this would be a great time to tell the tech. We aspire for 100% customer satisfaction, so don't hesitate to tell the tech if anything bothers you.
We wish you a happy and successful cleaning experience with USA Clean Master.